Earthlink: "Not possible to burn the software on CD." Dreamed 4796 days ago | | 851 words

I receive this yesterday from a friend. It chronicles his attempts to obtain dial-up software for a client of his from Earthlink since he had Broadband and could download the software to give them… or so he thought.

General Info
CHAT START TIME: Jul 5, 2006 3:17:39 PM EST
CHAT END TIME: Jul 5, 2006 4:00:15 PM EST
OPERATOR: Seth of Earthlink.

Chat Transcript
info: Welcome to Earthlink LiveChat. Your chat session will begin shortly.

info: ‘Seth of Earthlink.’ says: Thank you for contacting EarthLink LiveChat, how may I help you today?

Chris: I have a client that runs Win98SE, is there a place I can download the full install for the dial-up software?
Chris: also, your chat program here is really buggy

Seth of Earthlink.: Please hold on, while I go through the issue.
Seth of Earthlink.: Thanks for holding.
Seth of Earthlink.: You can download Total Access software from below given link.
Seth of Earthlink.:

Chris: that doesn’t help me
Chris: I need the full download of the dial-up software
Chris: not the partial one that downloads separately

Seth of Earthlink.: Total Access is a complete dial-up software.

Chris: I am aware of that
Chris: but the installation program is not complete
Chris: I have a highspeed connection here, they do not. They cannot leave their dialup connection on long enough to download the software package

Seth of Earthlink.: Please clarify if you wish to connect to Internet using high speed connection or dialup connection.

Chris: I have a high speed connection, my client who is a subscriber to EarthLink, uses dial-up
Chris: I need to download the full installation of the dialup software for them because they can’t
Chris: so the “download a small amount and that program will download the rest” won’t work

Seth of Earthlink.: Let me know the website from which you have downloaded software.

Chris: I have not.
Chris: That is why I’m talking to you
Chris: I’m trying to find out where to get that installation from

Seth of Earthlink.: Please click on below link and download Total Access software.
Seth of Earthlink.:

Chris: ok you already gave me that link, and I already mentioned that what I need is not there
Chris: is there someone else you can transfer me to that might actually pay attention to what I’m asking?

Seth of Earthlink.: Let me know the dial up software that you are referring to.

Chris: I already have
Chris: An Earthlink dialup subscriber needs the dialup software
Chris: I want to provide that to them, but as one installation, not one that has to download files separately
Chris: IE I need the TotalAccess software that is one big file instead of a bunch of small ones

Seth of Earthlink.: Okay. Then you can create manual dialer and connect to Internet.

Chris: You apparently missed where I said twice that they can’t leave the connection on long enough to download a large amount of data

Seth of Earthlink.: You can use the instructions below as a guide to configuring a new EarthLink connection on your computer:

Cut for length, believe me, they were long!

If you would like a copy of these instructions emailed to you, the option will be presented in the survey that appears when you close this chat window. You can then review the email via [2]. Of course, if you have any further questions, please feel free to ask them before closing this window.

Chris: Which is why I want to download the software for them so they can use it without any additional downloads
Chris: That was completely useless, but thanks.
Chris: I don’t think you are paying attention

Seth of Earthlink.: I am so sorry.
Seth of Earthlink.: Give me a moment.
Seth of Earthlink.: I infer you wish to have TotalAccess software complete download. If you wish, I’ll order a CD for you.

Chris: That is exactly what I need, but instead of a CD I’d like to download the software so I can burn my own CD

Seth of Earthlink.: Sorry. It is not possible to burn the software on CD.

Chris: If I downloaded the software I could burn it to a CD with my CD Burner
Chris: it would save the time and expenses of mailing the CD

Seth of Earthlink.: No. Total Access software will not work if it is burnt on CD.

Chris: If I had the full download it would be the same as the CD you would mail to me, except it would be a whole lot faster

Chris: I’m not trying to run the software off the CD, I want to download the installer, burn it to a CD, and then install it on the client’s machine from the CD

Seth of Earthlink.: Okay. Then try to download Total Access and burn on CD.

Chris: Maybe I should just have my client switch to AOL, I’m able to get what I need from them

Seth of Earthlink.: Please clarify what exactly you are referring to.

Chris: Please reread our conversation, my requirements have not changed since I started this conversation, and if you still can’t figure out what I’m trying to do, then maybe you should consider a career change.


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