Good at what I do Dreamed 4333 days ago | | 174 words

This morning I received a call from one of the users on site here that travels often.

He will be out of town for the next 8 weeks to various locations and once I got him setup with the VPN software he had a second request. One he prefaced with, “this is probably a long and involved fix but I’ll ask anyway.”

The problem was whenever he plugged in his USB drive, it would map to drive F. However, there was already a network drive mapped to F so his laptop would not see the USB drive.

So I went into the computer management and saw it was set to map to F. I changed it to map to X, hit OK. And all was well.

He told me a former IT person had worked on this issue for 3 hours to no avail.

It feels good to help people and get responses like this.

“You mean I’ve been putting up with this for 2 years and you fixed it in 5 minutes? THANKS!”

Comment

  1. — mog · Aug 10, 10:54 AM · #

  2. — peroty · Aug 10, 11:40 AM · #

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